Audience:
How to deal with difficult people course suitable for leaders, managers, partners, teachers, parents, and all the individuals who are having a hard time dealing with difficult people at work, school, home, or among friends.
Training Objectives:
Upon completion of how to deal with difficult people course, the attendees will be able to:
- Recognize difficult behaviors
- Identify the roots of the unwanted behaviors
- Decode difficult people
- Improve their listening skills to reach a deep understanding
- Improve their speaking skills to be understood
- Communicate properly and effectively with difficult people
- Use techniques and solutions suitable for each unwanted behavior
- Not let difficult people or unwanted behaviors control the situations
- Take control of the situation and get difficult people work for/with them.
Training Outlines:
How to deal with difficult people course consists of the following lessons, which can be revised and tailored to the client’s need:
- Overview of how to deal with difficult people
- Realize four intents
- Communicational Skills
- Win the Sherman Tank
- Beat the Sniper
- Deal with the “know-it-all”
- Control the Exploder
- Deal with the super agreeable
- Neutralize the negativist
- Bring on Board the Indecisive, the Ditherer, the hesitant
- Deal with the Complainer
When you know the roots and the reasons why people are being difficult, you can explain them and impact them and therefore inspire them to work with or for you. Legitimate correspondence is the initial move towards difficult people. Like everything else, correspondence is an aptitude, which you have to learn on the off chance that you need to survive difficult people.
How to deal with people course causes you enhance your communication aptitudes. To start with, you need to figure out how to listen effectively to have the capacity to achieve a profound comprehension.
Call Tonex today +1-972-665-9786
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