Root Cause Analysis Workshop
Root Cause Analysis Workshop is a comprehensive and dynamic three-day RCA Workshop will offer new ways to view and address challenges such as: root cause analysis, prioritizing issues, effective problem solving methods, corrective actions, implementing solutions, increasing success in a virtual environment, honing practical communication skills, properly dealing with conflict and change, and process improvements.Root cause analysis workshop training course concludes by emphasizing the need for problem-solving teams and providing an opportunity to practice creating a team that will investigate a case problem. We also explore the different roles and responsibilities utilized when solving problems using a structured approach.
- Case study exercises of problem solving utilization drawn from real life examples
- Practical application of the decision making skills learned
- Define the difference between a problem, symptom, cause, and root cause
- Find root causes, differentiate between people, processes, procedures and policies, select and use RCA methodologies , implement corrective actions, prevent any recurrence, and recommend process improvements.
- Implement support for Root Cause Failure Analysis problem elimination
- Focus on tools for brainstorming, problem solving, decision making and corrective measures of root causes as a more effective action than simply treating the symptoms of a problem or event
- Evaluate, decide and maximize available alternatives, and generate decisions in the absence of viable alternatives
- Recognize a need for a working team, construct an effective team, define roles and responsibilities within the team and gain the input and commitment of conflicting stakeholders
- Develop the core requirements to successful decision making
Topics
Fundamentals of Root Cause Analysis
- Initiating the RCA
- RCA Techniques
- Fact Finding Techniques
- Advanced Interviewing
- Problem Resolution
- Critical Thinking Skills
- Management and Oversight Risk Tree
- Decision Making Skills
- Creative and critical thinking and how it applies
- Effective problem solving
- Investigation skills
- Presentation Skills
- Influencing Skills
- Conversations and interactions with skeptical stakeholders, colleagues, and customers
- Collaboration skills
- Identifying Problems
- Failure analysis techniques and tools
- Methods and Tools for Problem Solving
- Roles and Responsibilities in Problem Solving
- Setting Up a Problem-Solving Team
- Describing the Problem
- Symptoms vs. Causes
- Methods for describing the problem
- Recognize Potential Root Causes
- Identifying possible causes
- Process Maps
- Using tools
- Symptoms of solutions that work and don’t work
- Process Controls and Error Proofing
- Verify effectiveness
- Prevent Recurrence
- Layered elimination and audit
- Problem and Implementing Containment
- Symptoms vs. Causes
- Methods for Collecting and Analyzing Data
- Problem Statements
- Discovering Root Causes
- Methods for Identifying Causes and Root Causes
- Validating Potential Root Cause
- Designing a Solution and Implementing Permanent Corrective Action
- Strategies for Planning and Designing Effective Solutions
- Methods for Evaluating Potential Solutions
- Planning Implementation
- Project Management Strategies
- Measuring and Verifying Effectiveness
- Ensuring the Problem is Eliminated
- Leveraging What is Learned
- Recognizing Efforts
- Methods of Team and Individual Recognition
- Problem Solving and Continuous Improvement
- Identify, Correct and Eliminate Recurring Problems
- Finding and prioritizing problems
- RCA and structured problem solving
- Continuous improvement and rewarding evidence-based decision making
- RCA and implementation of responsive actions
- RCA as a way to improve overall audit quality
- Audit underlying causes of significant problems or successes
- Auditing solutions with immediate and lasting impact
- Case study exercises on Root Cause utilization drawn from real life examples external and internal to Schneider
- Working through scenarios, participants will assess their own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes.
- Formal problem-solving approach for finding root causes and implementing effective and lasting solutions that eliminate the problem.
- Teaming
- Define Communication
- Establish Team Roles
- Review the case study against Schneider procedure
- Develop an action plan
- Document review and data collection
- Apply RCA techniques
- Identify information gaps and how to fill them
- People you need to interview and discuss
- Develop questions to “close the loops”
- Participants will conduct a root cause analysis using problem-solving tools presented and demonstrated. Both internal and external failure, customer complaints is reviewed. Teams use these tools to identify, analyze and determine root cause and ultimately solve the issues. Understanding is gained through practical, hands-on exercises using common measurement gauges. Problems are introduced to demonstrate the typical formats for reporting the findings, applying solutions, corrections and improvements.
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