Interpersonal skills and communication, leadership course

Interpersonal skills and communication. It is perfect for all staff members to have strong and useful communication and interpersonal skills, and to be able to apply them whenever indispensable.

We have developed this 1-day mini course to provide each individual the tools essential to assure simplicity in the workplace.


Learning Objectives

Characterize interpersonal skills and communication.
Talk about an ideal work environment in terms of communication.
Show knowledge of the communication process.
Identify with the importance of communication in the workplace.
Define barriers to effective communication and how to overcome them.
Discuss and define ideal language and communication skills.
Demonstrate proper communication and interpersonal skills.
Demonstrate active listening skills.

Training Outline

Overview
Communication
Importance of Communication in the Workplace:
Barriers to Effective Communication
Overcoming Communication Barriers
Interpersonal Skills
Verbal Communication Skills
Active Listening Skills
Non-Verbal Communication Skills

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Interpersonal skills and communication