Introduces The Fundamentals of Business Support Systems (BSS) and Operation Support Systems (OSS)
Rising competition from OTT competitors and the rapid development of Internet-based services that are often used free of charge have forced telecommunications companies to rethink and redesign their commercial products and add innovation to their product portfolios Products to stay competitive.
The expansion and maintenance of these product portfolios has begun to absorb more time, money and resources, which has placed a heavy burden on CSP's operational activities and business results. At the same time, network investment for transformation is also increasing, which needs to be offset in the form of revenue from new customers and new products.
The expansion and maintenance of these product portfolios has begun to absorb more time, money and resources, which has placed a heavy burden on CSP's operational activities and business results. At the same time, network investment for transformation is also increasing, which needs to be offset in the form of revenue from new customers and new products.
Now, providing services to customers is a negotiation between the commercial products managed by BSS and the ability of OSS (and the local network) to deliver certain products.
Business Support Systems (BSS) Software applications that support customer-oriented activities. Billing, order management, customer relationship management, call center automation are all BSS applications.
Operation Support Systems (OSS) Software (and sometimes hardware) applications that support background activities that operate telecommunications networks and provide and maintain customer service.
Now, networks and services have become more complex and flexible, and telecommunications companies have provided a series of differentiated products. OSS and BSS must contact customers based on the services they already have, the network they will use, the current available resources, the distance from the telephone exchange, and so on, to contact the customer for the product they ordered.
Many new dedicated BSS,OSS systems have been created to support these new services. This has led to the BSS,OSS infrastructure being built in silos, with information about networks, services and customers scattered in various IT systems. This approach may extend the time to market for new services, which is completely contrary to what telecom providers are currently trying to achieve.
The BSS,OSS training course introduces the basic knowledge of Business Support System (BSS) and Operational Support System (OSS).
The information technology infrastructure enables operators and service providers to create, deploy, manage and maintain network-based services and applications . This course covers the detailed information of BSS,OSS used for current and next generation applications, services and networks.
The latest developments in optical fiber, OTN, telecommunications engineering, operations, IPv6, IPTV, cloud computing, LTE, IMS, VoLTE, CAMEL, PCRF, and Diameter protocols were discussed to help participants improve their technical knowledge.
This course provides participants with a comprehensive business and technical foundation about BSS and OSS
Operation Support Systems (OSS) Software (and sometimes hardware) applications that support background activities that operate telecommunications networks and provide and maintain customer service.
Now, networks and services have become more complex and flexible, and telecommunications companies have provided a series of differentiated products. OSS and BSS must contact customers based on the services they already have, the network they will use, the current available resources, the distance from the telephone exchange, and so on, to contact the customer for the product they ordered.
Many new dedicated BSS,OSS systems have been created to support these new services. This has led to the BSS,OSS infrastructure being built in silos, with information about networks, services and customers scattered in various IT systems. This approach may extend the time to market for new services, which is completely contrary to what telecom providers are currently trying to achieve.
The BSS,OSS training course introduces the basic knowledge of Business Support System (BSS) and Operational Support System (OSS).
The information technology infrastructure enables operators and service providers to create, deploy, manage and maintain network-based services and applications . This course covers the detailed information of BSS,OSS used for current and next generation applications, services and networks.
The latest developments in optical fiber, OTN, telecommunications engineering, operations, IPv6, IPTV, cloud computing, LTE, IMS, VoLTE, CAMEL, PCRF, and Diameter protocols were discussed to help participants improve their technical knowledge.
This course provides participants with a comprehensive business and technical foundation about BSS and OSS
Audience:
Training Objectives:
Course Outline:
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BSS,OSS Training
- Strategic or Technical Managers
- Consultants
- Communications Professionals
- Software Engineers
- System Engineers
- Network Professionals
- Marketing and Sales Professional
- IT Professionals
- Others who plan on using, evaluating or working with OSS and BSS
Training Objectives:
- Understand what OSS and BSS are
- Explore OSS,BSS requirements for service providers and products
- Understand what different solutions can be used to enable service providers to maximize their profit, minimizing their costs and creating and managing their services and networks smoothly, and the benefits and limitations of each solution.
- Understand what automated and optimized end-to-end telco processes look like and how they could be implemented
Course Outline:
- BSS,OSS Executive Summary
- BSS,OSS ARCHITECTURE AND FRAMEWORK
- BSS,OSS Functional Characteristics
- Applications and Typical Implementations
- Impact of New and Advanced Services
- Software Technology Trends
- MAJOR DRIVERS FOR NEXT-GENERATION OSS and BSS
- BSS,OSS Interconnection and Integration
- BSS,OSS Processes
- Creating and Managing the Next Generation Services and the Networks
- Process Modeling Approach
- BSS,OSS Vendors
- Telemanagement Forum Overview (optional)
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BSS,OSS Training
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